Privacy Policy

Last Updated: June 28, 2026

At LightFrame Housing, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, company name, country, and other contact information you provide through inquiry forms.
• Usage Data: Information about how you access and use our website, including IP address, browser type, operating system, and pages viewed.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you product information, quotes, and marketing communications (with your consent)
• To show you personalized ads (including via Google Ads and Facebook / Meta pixels)
• To improve our website and services
• To comply with legal obligations
• To protect against fraud and unauthorized access

3. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Data Transfer Note: When you use our services, some data (such as IP addresses, device information, anonymized IDs, and browsing behavior) may be transferred to servers located in the United States, Singapore, and other regions for website analytics (Google Analytics) and advertising (Google Ads, Meta/Facebook). We have signed Data Processing Agreements (DPAs) with these service providers to ensure compliance with relevant privacy protection laws.

4. Third-Party Services

We may use third-party services such as:

• WhatsApp & Messenger: For customer communication
• Google Analytics: For website traffic analysis
• Google Ads / Meta (Facebook) Pixel: For advertising, conversion tracking, and remarketing (requires your consent for cookies and tracking)
• Email Services: For processing inquiries

We encourage you to review their privacy policies:

• Google Privacy Policy
• Meta Privacy Policy

5. Cookie & Ad Tracking

We use Cookies and similar tracking technologies to:

• Ensure the website functions properly (e.g., remembering your preferences)
• Analyze website traffic and user behavior (Google Analytics)
• Show you personalized ads (Google Ads, Facebook/Instagram Ads)

Cookie Consent Management: When you first visit our website, you will see a Cookie consent banner. We will only enable advertising and analytics Cookies if you click "Accept". You can withdraw your consent at any time by clearing your browser cookies.

Manage your ad preferences directly via: Google Ad Settings and Facebook Ad Preferences.

6. International Data Subject Rights

If you are located in the European Economic Area (EEA), Chile, Mongolia, or Australia, you have certain data protection rights under local laws:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing and data portability
• The right to object to processing

For Users in Chile (Law No. 19.628): We adhere to principles of legality, purpose limitation, and data quality. We will not transfer your data outside Chile without your explicit consent.

For Users in Australia (Privacy Act 1988 / APPs): We collect data fairly and lawfully (APP 6). We take reasonable steps to secure data (APP 11), and you may request access or correction (APP 12). Complaints can be made to the OAIC.

For Users in Mongolia (PDPL): We must obtain your written or electronic consent before processing data. We will not transfer data outside Mongolia without explicit consent, and you may withdraw consent at any time.

To exercise these rights, contact us at jizhi5277@gmail.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. You may contact us at any time to request the deletion of your personal data.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. If a parent or guardian becomes aware that a child has provided us with data, please contact us immediately to delete the information.

9. Contact Us

• Email: jizhi5277@gmail.com
• Website: lightframehousing.com